Real time reporting and agent monitoring with AgentView

Centergistic has created a package that provides a fast and easy way to put Goal Achieving Metrics in front of your team, helping them improve performance in real time.

Introductory Package:

  • 1 AgentView® Enterprise Express version 5 engine
  • 1 Real Time collector for: Avaya CMS, Nortel Symposium, Cisco IPCC or ICM, Aspect (EnsemblePro, Call Center or Spectrum)
  • 90 day warranty
  • 1 3-hour Goal Achieving Metrics™ session
  • 1 customized set of Performance Indicators
  • Installation and training session
  • One of the following publishing options


    • AgentLink® Option (20 licenses, 1 layout)


      Centergistic


    • Readerboard Option (up to 3 wallboard connectors, 1 layout)

      Centergistic


    • DashView™ HD Option (1 license, 1 layout)

      Centergistic

    • AgentLink Option: desktops with Pentium 60MHz or better; 32MB memory; 500Kb disk space after OS installed.
    • Readerboard Option: Any industry standard “open” readerboards (AMS, Spectrum, TransLux).
    • DashView HD Option: 

    • Any industry standard plasma, TFT, flat panel display
    • PC with Windows 2003, XP or Vista; Pentium IV 2.4 GHz or better; 1GB memory; 5 Gb (min) disk space after OS installed

      [Questions on the specifications? Just give us a call and we’ll walk you through the requirements; we’re happy to help.]

After you have the PC(s) and other hardware ready to go, along with remote access and someone to work with on your end, installation can take less than one week! Typical ROI for this type of install: 30 days or less!

Call us today at 877 CSI(274)-5050 extension 505 or 506 for pricing and details; or send us an email.


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